Broadcast Messsaging Templates - Triggr University

This is a list of many of the common uses for Broadcast Messaging that opur clients use. To setup these Templates, go to AI Service Desk> Tickets>Templates.

Issue	Template
Internet Outage	Hi, this is [MSP Name]. We’re aware of an internet outage affecting some users. Our team is investigating and will provide updates as they become available. No need to submit a ticket at this time.
Microsoft 365 Outage	Hi, this is [MSP Name]. Microsoft 365 services are currently experiencing disruptions. We’re monitoring the situation and will provide updates as services are restored.
Email Service Disruption	Hi, this is [MSP Name]. We’re aware of an issue affecting email access and delivery. Our team is working to resolve it. We’ll notify you once services are restored.
Network Connectivity Issues	Hi, this is [MSP Name]. We’re investigating network connectivity issues affecting some users. Our team is working to restore service as quickly as possible. Thank you for your patience.
VPN / Remote Access Outage	Hi, this is [MSP Name]. We’re aware of an issue affecting VPN and remote access connections. Our team is investigating and will provide an update once access is restored.
Phone / VoIP Outage	Hi, this is [MSP Name]. We’re aware of a disruption affecting phone services. Our team is investigating the issue. Please use alternative communication methods until service is restored.
Cloud Application Outage	Hi, this is [MSP Name]. [Application Name] is currently experiencing service disruptions. We’re monitoring the issue and will notify you when normal service resumes.
Server / File Access Outage	Hi, this is [MSP Name]. We’re investigating an issue affecting access to shared files and server resources. Our team is working to restore access as quickly as possible.
Scheduled Maintenance	Hi, this is [MSP Name]. Scheduled maintenance will take place on [Date] from [Start Time] to [End Time]. Some services may be temporarily unavailable. Thank you for your understanding.
Outage Status Update	Update from [MSP Name]: Our team is continuing to work on the [Service] disruption. The next update is expected at [Time]. Thank you for your patience
Service Restored	Good news! The issue affecting [Service] has been resolved, and normal operations have resumed. If you’re still experiencing issues, please contact [MSP Name] support.
Vacation / Office Closure	Hi! Our office will be closed from [Start Date] to [End Date] for a team vacation. Regular support will resume on [Date]. For urgent IT assistance, please contact [Support Number]. Thank you!
Severe Weather Warning	Hi! With severe weather expected in [Area], we’re closely monitoring conditions. Our office hours and support availability may be affected. We’ll keep you updated on any changes. Stay safe!
Weather-Related Office Closure	Due to severe weather conditions in [Area], our office will be closed on [Date] for the safety of our team. Remote support remains available at [Support Number]. Stay safe!
Early Office Closure	Hi! Just a heads-up that our office will be closing early at [Time] on [Date]. Regular business hours will resume on [Date]. For urgent assistance, please contact [Support Number].
Long Weekend Reminder	Hi! Just a friendly reminder that our office will be closed on [Date] for [Holiday]. Regular support hours will resume on [Date]. For urgent IT assistance, please contact [Support Number]. Enjoy the long weekend!
Merry Christmas	Merry Christmas from the team at [Company Name]! Thank you for your continued trust and partnership. Wishing you and your team a joyful holiday season!