> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Initiate an SMS Conversation from MSP Process Portal

> To initiate an SMS Conversation from within MSP Process portal following the instructions below: Go to Ticketing -> PSA Ticketing as shown below and…

To initiate an SMS Conversation from within MSP Process portal following the instructions below: 

Go to **Ticketing -> PSA Ticketing** as shown below and click the three dots next to any open ticket at the far right and choose Add SMS Channel. 


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