> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Importing a Phone Number from a Twilio Account

> Introduction:All MSPs already have a phone number that their customers are familiar with - and some of those customers already text their MSP through that…

### Introduction:

All MSPs already have a phone number that their customers are familiar with - and some of those customers already text their MSP through that phone number.

While MSP Process offers a custom phone number for text-to-ticketing, there are scenarios where MSPs don't want to have to educate their customers to use a ***new*** phone number just for text message purposes.

There is a feature in MSP Process that lets our Partners configure a phone number - that they already have in their own Twilio account - be the phone number that their customers can use for text-to-ticketing, as the MSP's Outbound Messaging number, or as a ticket-specific SMS Channel number.

### Prerequisites

* In Twilio, you must have a "Verified" A2P campaign setup
* In Twilio, you must have a Messaging Service created and linked to your A2P campaign
* In Twilio the Messaging Service, on its Integrations tab, must be configured to send webhooks:
*

### Linking MSP Process to your Twilio Account

1. Login to the MSP Process UI ([https://mspprocess.com](https://mspprocess.com)) as an Admin-level account
2. Navigate to the **Account Settings -> Twilio Account** page
3. Click the **Add New** button
4. Specify a *Name* for this Twilio account, and the *Account SID* and *Auth Token* (these can be found in the Account Dashboard page of your Twilio account) 

*

1. Click the **Test** button; once it's confirmed as successful, click the **Submit** button

### Selecting a Phone Number from your Twilio Account

1. To view the list of phone numbers that are available in your Twilio account, click on the green eyeball icon in the **Actions** column:

*

1. To make a specific phone number available as a text-to-ticket number, just click on the

   icon in the **Actions** column
2. Make sure to link your phone number to the appropriate Messaging Service in Twilio:

*

1. Choose whether you want to use this phone number as a "Text-to-Ticket" number, as Ticket-specific "Pool" number, or as your Outbound Messaging number.
2. Click the **Import** button to finish the process

### Using Your Phone Number for Text-to-Ticketing

1. Once the phone number has been imported from your Twilio account, navigate to the **SMS** **Messaging -> Configurations** page
2. Click the **Add** button
3. You'll be able to select your Twilio phone number from the **Phone Number** drop-down menu:

*

1. When you're ready, click **Submit**!


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