> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize Contact Update Emails and Text Templates

> Customizing Contact Update Form Emails/SMS MessagesYou can customize the Contact Update emails/text messages that are sent to your end-users. Simply…

**Customizing Contact Update Form Emails/SMS Messages**

You can customize the Contact Update emails/text messages that are sent to your end-users. Simply navigate to the **SMS** **Messaging > Contact Update Settings** menu, and then open up the **Email/SMS Templates** section:

Do **NOT** remove the \$url variable or any formatting as it pertains to the URL. Please only change the wording as removing the URL will remove the link the user will receive. 

**SMS Template:** is the Opt-in Template language that is sent to the user as a text message, if you choose to send an Opt-In form to a mobile/cell number. 

**PSA Ticket Note Template**: This is the note logged to your PSA when an Opt-in form is sent to the user. 

**Email Subject Template:** This is the subject of the Opt-in Email. 

**Email Header Template:** This a header template if you would like to use a header at the top of the Email. 

**Email Body Template:** This is the body of the email and you can use HTML as well to design it. 

### Further Customization #1: Customizing the Logo that is in the Body of the E-mail

Be sure to add your logo to your tenant and turn it on for Email as shown below: 

Go to **Settings > Account Settings > Settings** to verify it is setup properly. 

### Further Customization #2: Changing the Sender Address of the E-mail

By default, all e-mails that the MSP Process platform sends out come from [noreply@mspprocess.com](mailto:noreply@mspprocess.com). You can have Opt-in form e-mails get sent through an M365 mailbox - we strongly recommend that you do so, so that your customers trust the e-mails you send them.

Instructions on how to set this up are ready and waiting for you in the following KB article:

[Sending E-mails through an M365 Shared Mailbox (mspprocess.com)](https://kb.mspprocess.com/msp-process/how-to-articles/sending-e-mails-through-an-m365-shared-mailbox.md)


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