> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Integrating MSP Process with FreshService

> Introduction MSP Process has an in-depth integration with Freshservice; this KB article will walk you through how to set everything up. You'll be running…

### Introduction

MSP Process has an in-depth integration with Freshservice; this KB article will walk you through how to set everything up. You'll be running through the following steps:

* Creating an API Key in Freshservice, for MSP Process to use
* Setting up the Freshservice integration in MSP Process
* Specifying the properties of tickets that MSP Process creates in Freshservice
* Installing the MSP Process app into your Freshservice tenant

### Creating an API Key in Freshservice

1. Login to your Freshservice UI (i.e. [https://.freshservice.com](https://.freshservice.com))

2. In the top right-hand corner of the UI, click on your User Profile, and open the **Profile Settings** menu

   *

3. On the right-hand side of the UI, interact with the Captcha to expose your API Key

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4. Copy your API key - you'll need it for the next step

### Configuring Freshservice Integration in MSP Process

1. Login to MSP Process ([https://app.mspprocess.com](https://app.mspprocess.com)) with an Admin-level account

2. Navigate to the **Settings ->** **Integrations -> PSA Integrations** page

3. Click on the **Add new PSA** button

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4. Choose Freshservice

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5. Enter the URL of your Freshservice instance, and the API key. Enable the "Store Contacts in MSP Process" option as well; this will ensure that the **Contacts** page in MSP Process loads quickly.

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6. Click the **Submit** button

7. Fill in the *Ticket Default* settings - this controls the properties of tickets that MSP Process will create in Freshservice

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8. Click the **Submit** button

### Installing the MSP Process app in Freshservice

1. Navigate to [https://www.freshworks.com/apps/msp\_process/](https://www.freshworks.com/apps/msp_process/)

2. Click the **Install** button and follow the instructions to login to your Freshservice tenant

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3. On the **Configuration** tab of the MSP Process app, you'll need to enter the URL of your MSP Process Pod.

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   * This URL can be obtained from the **Settings -> Integrations -> PSA Integrations** page in MSP Process, by editing your Freshservice integration, and then clicking the *Get Link to Pod* button:

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4. Click the **Install** button in Freshservice to finish installing the MSP Process app

### Using the MSP Process app at the Ticket level in Freshservice

1. Open a service ticket in Freshservice
2. On the right-hand side of the Freshservice UI, click on the MSP Process icon to open the app

### Sending Contact Update Forms to Freshservice Contacts

1. Open the **Contacts** page in MSP Process

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2. Put a checkmark beside each Contact to which you wish to send a Contact Update Form

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3. Click the **Send Contact Update Form** button

4. Review the information; click **Submit** when ready

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