> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring ConnectWise and MSP Process to Communicate with One Another

> NOTE: Before completing the steps in this KB article, please setup a Security Role in ConnectWise that has the permissions outlined in this KB article.…

NOTE: Before completing the steps in this KB article, please setup a Security Role in ConnectWise that has the permissions outlined in [this KB article](https://kb.mspprocess.com/msp-process/settings/psa-integrations/connectwise/connectwise-security-role-details.md).

Login to ConnectWise as an Admin and select **System -> Members -> API Members** as shown below: 

![](https://mintcdn.com/triggr/o9r5jEtjdR2oUtiW/images/msp-process-kb/c135ec0ae468.png?fit=max\&auto=format\&n=o9r5jEtjdR2oUtiW\&q=85\&s=cddf0378b5a59018a8cf1c546d0e1623)

Click on + as shown below: 

![](https://mintcdn.com/triggr/dXDzJtUmPBaHtkPV/images/msp-process-kb/ff21f8b52cc9.png?fit=max\&auto=format\&n=dXDzJtUmPBaHtkPV\&q=85\&s=d7760e93387bae46a76959ee248174dc)

Fill out all required fields - including specifying the Role as the one you created earlier - and click the **Save** button.

Click on API Keys and then click on the + sign to add a new key: 

![](https://mintcdn.com/triggr/2kaOQdWPjLF3xX8p/images/msp-process-kb/18ff6363d69d.png?fit=max\&auto=format\&n=2kaOQdWPjLF3xX8p\&q=85\&s=2a83c86bc37d53d1ac588583018b1f5b)

![](https://mintcdn.com/triggr/2kaOQdWPjLF3xX8p/images/msp-process-kb/18ff6363d69d.png?fit=max\&auto=format\&n=2kaOQdWPjLF3xX8p\&q=85\&s=2a83c86bc37d53d1ac588583018b1f5b)

Give it a description and click Save: 

The keys will disappear after you click save and close so copy both now to a document or directly into MSP Process before you save and close in ConnectWise. 

Now login to MSP Process and navigate to **Settings -> Integrations -> PSA Integrations**. Click the *Add PSA* button: 

Select **ConnectWise**

Enter your PSA Connection Details: 

The next screen will have you select all your ticket settings. You will need to click Validation after selection and then submit. All fields shown below are required. The other fields are optional. 


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