> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Link your MSP Process User Account To An Autotask Resource (User)

> Context: MSP Process allows you to link your user account to a Resource (User) in Autotask - that linkage is used in three scenarios: When you're adding a…

### Context:

MSP Process allows you to link your user account to a Resource (User) in Autotask - that linkage is used in three scenarios:

* When you're adding a Time Entry to a ticket - either from the **PSA Tickets** page, or with our MSP Process mobile app.
* When you're looking at the **PSA Tickets** page, and you want to use the "My Tickets" feature to limit that page to only show tickets to which you've been assigned.
* When you are SMS messaging back and forth with an end-user; we'll log the text messages you send to the end-user under your Autotask Resource, instead of the MSP Process API user

### Prerequisites:

* You must have a set of Ticket Properties created within your PSA Integration, under the **AI Service Desk -> Ticketing -> Ticket Properties** page
* Your Resource (User) in Autotask must have at least one Service Desk Role assigned to it, *and* one of those Service Desk Roles must be flagged as being the default:

- The Security Level assigned to your Autotask Resource ***and*** the Security Role assigned to the MSP Process API user must be configured to allow impersonation for Tickets and Ticket Notes. Here's what you need to configure in the Security Role assigned to the MSP Process API user:

###

And here's the option that needs to be enabled in the Security Role assigned to your Autotask Resources:

### Steps to follow:

1. Login to MSP Process with your user account

2. Edit your user account by clicking on the Account icon, in the top right-hand corner of the UI

3. Enable the *Link Autotask User* option

   *

4. In the pop-up window that appears, choose the appropriate Ticket Default, and then select the appropriate Resource (User) from Autotask

   *

5. Click **Submit** to save your changes

**Congratulations!** You've now linked your MSP Process user account to a Resource (User) in Autotask.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.