> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Roles and Permissions in MSP Process

> Roles: There are two Roles in MSP Process - Admin, and Technician. By default, users who are invited to the platform are given the Technician role. Here are…

## Roles:

There are two Roles in MSP Process - **Admin**, and **Technician**. By default, users who are invited to the platform are given the **Technician** role. Here are the differences between the two Roles:

| **The Admin Role...** | **The Technician Role....** |
| - | - |
| -   has full access to all menus in MSP Process, and can create/edit/delete anything within the platform -   can invite other users into the platform -   can be assigned new Live Chats and new Client Portal chats | -   **can** use the features and capabilities setup by the Admin, but cannot Add, Edit or Delete anything -   Does **not** have access to the following menus:     -   *Integrations* or *Account Settings*     -   *Messaging -> Opt-in Settings*     -   *Messaging -> Configurations*     -   *Ticketing -> Company Mapping*     -   *Ticketing -> Ticket Templates*     -   *Verification -> Verification Settings* -   **cannot** invite other users into the platform -   **cannot** be assigned new Live Chats or new Client Portal chats |

## Permissions:

There are two permissions that can be applied to any User in MSP Process, regardless of what Role (Admin or Technician) they have been assigned:

* The **Use MFA** option forces that user to setup MFA
* The **Allow Access to UI** option offers you two choices:
  * If **Disabled**, the user can only login to the ConnectWise/Halo/Autotask pod, and cannot login to the main [https://app.mspprocess.com](https://app.mspprocess.com) website
  * If **Enabled**, the user can login to both the ConnectWise/Halo/Autotask pod *and* the main [https://app.mspprocess.com](https://app.mspprocess.com) website

## Editing The Roles/Permissions of a User:

To edit a user's Role, or the Permissions assigned to that user, navigate to the **Teams -> Users** page, and in the **Actions** column click the pencil icon for that user:

You'll then be presented with a screen that will allow you to edit that user's Roles and Permissions:


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