> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Make Ticket URLs Clickable in Microsoft Teams Notifications

> When setting up workflow notifications in MSP Process to send messages to your technicians in Microsoft Teams, you may want to include a direct link to a…

When setting up workflow notifications in MSP Process to send messages to your technicians in Microsoft Teams, you may want to include a direct link to a newly created ticket. However, simply inserting the `{TicketUrl}` variable directly into the message body will result in plain, unclickable text in Teams. This article explains how to properly format the variable so that it generates a clickable hyperlink.

## The Issue: Unclickable Raw Variables

If you insert the `{TicketUrl}` variable into the notification body using the plus icon, it will pass the raw URL string to Microsoft Teams.

![](https://mintcdn.com/triggr/qgn0c5cLkGKqcauq/images/msp-process-kb/a1860f483155.png?fit=max\&auto=format\&n=qgn0c5cLkGKqcauq\&q=85\&s=b76960de181defecb017deee1903d414)

When the notification arrives in Teams, the link will appear as plain text. This defeats the purpose of providing a quick link, as technicians cannot click it to open the ticket directly.

![](https://mintcdn.com/triggr/dXDzJtUmPBaHtkPV/images/msp-process-kb/ecc0bd30d5fb.webp?fit=max\&auto=format\&n=dXDzJtUmPBaHtkPV\&q=85\&s=8608df3331d760fb379759fdbd5b1a4d)

## How to Make the Link Clickable

To ensure your links function properly in Teams, you need to embed the variable within a standard HTML hyperlink.

1. In your MSP Process workflow settings, delete the raw `{TicketUrl}` variable from the message body.

![](https://mintcdn.com/triggr/qgn0c5cLkGKqcauq/images/msp-process-kb/99bc6004b979.png?fit=max\&auto=format\&n=qgn0c5cLkGKqcauq\&q=85\&s=1c1eb7d0cf6a25a073d97558700ad2b1)

2. Type the text you want to act as the clickable link (for example, "Click here to open the ticket").

![](https://mintcdn.com/triggr/qgn0c5cLkGKqcauq/images/msp-process-kb/a6c899801573.gif?s=13eddd46dabe31561e923cd61357986d)

3. Highlight the text you just typed and click the **hyperlink** icon in the text editor toolbar.

![](https://mintcdn.com/triggr/2kaOQdWPjLF3xX8p/images/msp-process-kb/3231f38d466c.png?fit=max\&auto=format\&n=2kaOQdWPjLF3xX8p\&q=85\&s=c3725243ce6c261d0da683fa66382ce6)

4. In the hyperlink dialog box, enter the `{TicketUrl}` variable directly into the **URL** field instead of a standard web address, then click **OK**.

![](https://mintcdn.com/triggr/o9r5jEtjdR2oUtiW/images/msp-process-kb/b48c57ccc6ab.gif?s=3477d64870e15425c61f6c4095632f56)

5. Click the **Update** button at the bottom of the page to save your changes to the workflow.

![](https://mintcdn.com/triggr/qgn0c5cLkGKqcauq/images/msp-process-kb/77a7ff33b54a.png?fit=max\&auto=format\&n=qgn0c5cLkGKqcauq\&q=85\&s=6561edb45afe3e402e855d0842cbdb4f)

##

## The Result

The next time a ticket triggers this workflow, Microsoft Teams will display a neatly formatted, clickable link using the text you specified.

![](https://mintcdn.com/triggr/dXDzJtUmPBaHtkPV/images/msp-process-kb/fab1838b7463.webp?fit=max\&auto=format\&n=dXDzJtUmPBaHtkPV\&q=85\&s=8a685ea4359eb982af491f4c1b1070df)

Clicking the link will immediately open the corresponding ticket in your PSA (such as ConnectWise, HaloPSA, or Autotask).

> **Note:** For more information on configuring Teams notifications and workflows, see our guide on [Sending Messages to a Microsoft Teams Channel](https://kb.mspprocess.com/msp-process/how-to-articles/sending-messages-to-a-microsoft-teams-channel.md).


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