> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Modifying a user's Default Sign-in Method in M365 to be "Microsoft Authenticator"

> Introduction: When you send a verification request to someone's Microsoft Authenticator app, you may see an error message in MSP Process saying that the…

### Introduction:

When you send a verification request to someone's Microsoft Authenticator app, you may see an error message in MSP Process saying that the user has a different "Default Sign-in Method" specified.

In this situation, the user will not receive your verification request as a push notification in their Microsoft Authenticator app.

The goal of this KB article is to show you where in M365 you can go to modify a user's default sign-in method.

### Steps to resolving the Error:

1. Login to the **Microsoft Entra admin center** ([https://entra.microsoft.com/?l=en.en-us](https://entra.microsoft.com/?l=en.en-us)) as a user who has the rights need to modify someone's identity in Entra

2. Navigate to **Protection -> Authentication methods**
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3. Under the **Monitoring** section, click on **User Registration Details**
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4. Click on the user who's preferred authentication method you want to modify

5. In the **MFA Status** card, click on **Manage MFA Authentication methods**
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6. Click on the pencil icon that allows you do edit the Default sign-in method

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7. Choose **Microsoft Authenticator** from the drop-down menu

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8. Click the **Save** button, and you're done!


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