> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Instructing your Customer About the End-User Verification Workflow

> End-User Verification {yourMSP} takes security seriously. As part of that, we will be verifying your identity on each call to our Service Desk. The End-User…

## **End-User Verification**

\{yourMSP} takes security seriously. As part of that, we will be verifying your identity on each call to our Service Desk.

The End-User Verification will take one of 7 forms depending on what information we have available and the available configurations (Duo, Client Portal) :

1. If we have a valid email in our system verification can take one of two forms:

* * email one-click Secure Link. Note that his email will come from [noreply@mspprocess.com](mailto:noreply@mspprocess.com). Please click on the link as indicated below within the specified period of time:
  *

The final step is to click on the "Validate":

If the Validate completed successfully, you will see the following:

 2) If Duo has been configured, please go to your Duo Mobile app on your mobile phone and "Approve" the verification push:

3. If we have a valid mobile phone number on file we can do the End-User Verification via SMS. The published phone number for all Verification requests for \{yourMSp} will come from \{YourVerificationNumber}:

* Six-Digit Code - Please repeat the six-digit code back to your service desk technician within the specified period of time:

4. Single-Click Secure Link - when you receive the text via SMS, please click on the validation link as specified below:

Click on "Validate" to complete the verification process:

If verification is successful, you will get the following screen. The verification is now complete:

5\)  If a client portal has been configured, verification can proceed via the client portal. Please go to [http://\{your](http://\{your) Msp}.mspprocess.net and log in to the portal with your credential information. 

When you are logged in and ready, your service technician will verify you in one of two ways:

* * Confirmation from the Client Portal. Click on the "CONFIRM" button before expiration:

6. Confirmation from the Client Portal with a six-digit code sent via SMS to your mobile phone:

Take the six-digit code that you receive from your mobile phone via SMS to put in the client portal dialog box and click "CONFIRM":

7. If no email or mobile phone is available, you can be verified with a voice phone call to the specified landline phone that we may have on file. The automated system will read you a six-digit phone number so be prepared to write this single-use number down. The six-digit will be repeated a second time if you happen to miss the first time. Provide this six-digit code to your service technician. Your technician will confirm the sucessful completion of the verification.


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