> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Alpha activity log and usage

> What this does The Activity & usage page shows what Alpha has been doing. The Activity log tab lists every action Alpha took or tried to take, who asked…

## What this does

The **Activity & usage** page shows what Alpha has been doing. The **Activity log** tab lists every action Alpha took or tried to take, who asked for it, and how it turned out. This includes changes made from AI apps such as Claude or ChatGPT. The other tabs show usage totals, integration health and AI app usage.

## Before you start

* You need the **Tenant Admin** role.
* Alpha must be turned on for your company.

## Open the page

1. In the left menu, go to **AI Service Desk** > **Alpha** > **Activity & usage**.
2. Choose a period: **7d**, **30d** or **90d**. The page shows *"Showing the last N days"*.
3. Pick a tab: **Summary**, **Integrations**, **AI apps**, **AI spend** or **Activity log**.

## Find a change in the Activity log

1. Click the **Activity log** tab.
2. To see only changes, set **Show** to **Changes only**.
3. To narrow down, use **Channel** (All channels, Chat, Voice, AI apps), **Result**, **Person** and **Action**.
4. Each filter you set appears as a chip, such as "Channel: Chat". Click the chip's remove icon to clear it.
5. Scroll down and click **Load more** to see older entries.

### Columns

* **Time**: when it happened.
* **Person**: who asked Alpha.
* **Channel**: Chat, Voice or AI apps.
* **Action** and **Target**: what Alpha did and to which record.
* **Result**: how it ended (see below).
* **How**: *Confirmed* (someone clicked Confirm) or *Automatic*.

### Results

| Result | Meaning |
| - | - |
| Done | The action finished. |
| Failed | Alpha tried, but the system returned an error. |
| Blocked | Alpha didn't do it. Hover the chip to see why: *Not allowed*, *Turned off in Permissions*, *Changes paused* or *Alpha couldn't prepare this change*. |
| Not available | The action isn't available here. |
| Shown for confirmation | Alpha showed a confirmation card. Nobody confirmed or cancelled it yet. |
| Expired | The confirmation card timed out. |
| Needed details | Alpha needed more information first. |
| Cancelled | Someone clicked Cancel. |

In the **Result** filter, Blocked is split into **Blocked (not allowed)** and **Blocked (couldn't prepare)**.

## Check integration health

1. Click the **Integrations** tab.
2. Each row shows the **Integration**, **Status**, **Tool calls**, **Errors**, **Records synced**, **Last synced** and **Trend**.
3. Click a row to see each data type, with its **Status**, **Last synced**, **Records synced**, **Needs review** and **Sync error**.

## See AI app usage

1. Click the **AI apps** tab.
2. See **Calls** and **People** for the period, the error rate, response time, usage **By app** and the **Most used** actions.

## Troubleshooting

| Message | What to do |
| - | - |
| No activity in this period | Pick a longer period or clear your filters. |
| Couldn't load the activity log (\[reason]). | Click **Try again**. |
| Couldn't load older activity (\[reason]) | Click **Load more** again. |
| No integration is connected to Alpha yet… | Connect a PSA or documentation system first. |
| No AI app activity in this period. | Nobody used Alpha from an AI app in this period. |

## FAQ

### Are AI app changes in the log too?

Yes. Set **Channel** to **AI apps** to see only those.

### Where is AI spend?

On the **AI spend** tab of the same page. See "Alpha AI spend and budget".


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.