> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Triggr with your MSP Process

> OverviewThis article will explain the Integration between Triggr and MSP Process. This will include the setup and use of Triggr in conjunction with MSP…

**Overview**

This article will explain the Integration between Triggr and MSP Process. This will include the setup and use of Triggr in conjunction with MSP Process

**Setup**

To begin, log into your [Triggr](https://university.triggr-app.com/) portal.

On the left menu, select Settings -> API Keys.

![](https://mintcdn.com/triggr/dXDzJtUmPBaHtkPV/images/msp-process-kb/fb5a6bf65d20.jpg?fit=max\&auto=format\&n=dXDzJtUmPBaHtkPV\&q=85\&s=655e90872d00adb9fa982cb24ff7d20e)

On this Screen, you will click Add

![](https://mintcdn.com/triggr/-njaXAnAb5AWpJCy/images/msp-process-kb/6598e82ec377.webp?fit=max\&auto=format\&n=-njaXAnAb5AWpJCy\&q=85\&s=2b9bb54eec5e3980ee846daa7a38914b)

Here you will want to give your API Key a name and check ON the scopes for **Run Core forms natively**, **Configure Core workflows**, and **Act on running work**. When completed, click **Create Key**

![](https://mintcdn.com/triggr/o9r5jEtjdR2oUtiW/images/msp-process-kb/e2530a6fb769.webp?fit=max\&auto=format\&n=o9r5jEtjdR2oUtiW\&q=85\&s=478332ebc0d99e8358cad3f15c351bdd)

Triggr will give you your API key. Copy it using the copy link to the right of the key.

NOTE this is the only time you will be able to see the API Key. If you document your API keys in a documentation platform, this would be a good time to save it there.

![](https://mintcdn.com/triggr/-njaXAnAb5AWpJCy/images/msp-process-kb/5027baec39f3.webp?fit=max\&auto=format\&n=-njaXAnAb5AWpJCy\&q=85\&s=f987bc95bc9fc986e47f2b706943ac46)

Log into your [MSP Process portal](https://app.mspprocess.com) with an admin account.

Go to Settings>Integrations>Security Integrations and select Add new Integration.

![](https://mintcdn.com/triggr/2kaOQdWPjLF3xX8p/images/msp-process-kb/0825e468b9fd.png?fit=max\&auto=format\&n=2kaOQdWPjLF3xX8p\&q=85\&s=cfeeee10ebd43c1312261a7399262dcc)

![](https://mintcdn.com/triggr/o9r5jEtjdR2oUtiW/images/msp-process-kb/ae3bd5b4dbbd.webp?fit=max\&auto=format\&n=o9r5jEtjdR2oUtiW\&q=85\&s=079761672c98e64a0933870098731cdc)

Select the **Triggr** card.

![](https://mintcdn.com/triggr/qgn0c5cLkGKqcauq/images/msp-process-kb/8f3abf52bbf2.jpg?fit=max\&auto=format\&n=qgn0c5cLkGKqcauq\&q=85\&s=9e247850517e02ee25c7d2173a9c8f76)

Enter your Integration name and the Key that you just setup. Click Submit.

![](https://mintcdn.com/triggr/2kaOQdWPjLF3xX8p/images/msp-process-kb/26bbace06eb7.webp?fit=max\&auto=format\&n=2kaOQdWPjLF3xX8p\&q=85\&s=1da3a9a8288e11718f2176d801a6b49d)

Your Triggr-MSP Process intregration is setup. Now, to use it.

Under AI Service Desk>Client Portal> Select Triggr forms mapping. Here, you can map your clients in MSP Process to their Triggr counterparts.

![](https://mintcdn.com/triggr/dXDzJtUmPBaHtkPV/images/msp-process-kb/f50c0cb74c4a.webp?fit=max\&auto=format\&n=dXDzJtUmPBaHtkPV\&q=85\&s=672b44b93de1b4a5babd1a051c376033)

Next, select Ticket Templates.

Create a new ticket template as normal and add a Question. You can change the **Question** type to ***Triggr Form*** and select your Triggr form.

![](https://mintcdn.com/triggr/dXDzJtUmPBaHtkPV/images/msp-process-kb/e8cc267e1038.webp?fit=max\&auto=format\&n=dXDzJtUmPBaHtkPV\&q=85\&s=f3d0338148241735ca9128bd56119256)

NOTE if using a Triggr Form, it MUST be the only Question in the Template.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.