> ## Documentation Index
> Fetch the complete documentation index at: https://kb.mspprocess.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using a Custom Domain for your Client Portal

> IntroductionBy default, every MSP Process Client Portal has a URL of https://<name>.mspprocess.net. As branding is critical for MSPs, and your…

## Introduction

By default, every MSP Process Client Portal has a URL of **https\://\<name>.mspprocess.net**. As branding is critical for MSPs, and your customers may not know who MSP Process is or what services we offer, we allow you to create a fully whitelabeled custom domain for your Client Portal.

This KB article will walk you through how to setup that Custom Domain, and apply it to your Client Portal.

## Prerequisites

1. You must have access to an Admin-level user account in MSP Process
2. You must have a Client Portal already setup, under the **AI Service Desk -> Client Portal -> Configurations** page
3. You'll need access to your DNS provider, and the ability to add new DNS records

## Creating a Custom Domain

1. Login to MSP Process ([https://app.mspprocess.com](https://app.mspprocess.com)) as an Admin-level user
2. Navigate to the **Settings -> Account Settings -> Custom Subdomain** page
3. Configure the page as follows:
4. Specify the domain name you want to use - for example, clientportal.mymsp.com
5. For the **What should this domain serve?** option, select the *Client portal* radio button
6. From the drop-down menu, choose your Client Portal
7. Click the **Submit** button

![](https://mintcdn.com/triggr/qgn0c5cLkGKqcauq/images/msp-process-kb/a42771e69e33.webp?fit=max\&auto=format\&n=qgn0c5cLkGKqcauq\&q=85\&s=5c7821f0eb5da262681b42a0ff7db6dd)

4. You'll then be presented with the DNS records you need to add to your DNS provider; add them, and then click the **Validate** button in Step 3:

5. ![](https://mintcdn.com/triggr/2kaOQdWPjLF3xX8p/images/msp-process-kb/1f2557d666f6.webp?fit=max\&auto=format\&n=2kaOQdWPjLF3xX8p\&q=85\&s=c6944f1d681c2e68f7b011503c9d1a48)

6. Finally, you'll need to create the SSL certificate, and then bind the SSL certificate to your new website

7. NOTE: Your domain is hosted in Azure, and Microsoft needs approximately 10 minutes to create and make available the SSL certificate before you can bind it to the website.

**Congratulations!** Your Client Portal is now accessible through the Custom Domain.


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